Request account and data deletion

How to submit a request

Email ninestar@rydcare.in with the subject Driver Account and Data Deletion Request.

To help us locate and protect your account, include:

• your name and driver ID, if known;
• the phone number registered to your RydCare driver account; and
• a clear statement that you want your account and associated personal data deleted.

Do not send your OTP, password, full bank account details, or Aadhaar image by email. Nine Star Call Drivers may contact you through your registered number to verify that you control the account before acting on the request.

What happens next

We aim to acknowledge a request within 7 business days and complete verified deletion requests within 30 days, subject to legal retention requirements and any active safety or dispute matter.

We will delete or de-identify driver account information that we no longer need. Some records may need to be retained for legal, accounting, payout, safety, fraud-prevention, or dispute-resolution purposes. See the Privacy Policy for data categories and retention details.

Deleting the app from your device does not submit a deletion request and does not itself delete server-held account information. Removing an account may prevent you from accessing trip history or other app features.

Information covered

A request may cover your account profile, phone number, identity or licence records, bank details, check-in location, trip photos or selfies, notification identifiers, and related account data, subject to information we are required or permitted to retain.