Privacy Policy

Who we are

RydCare is the platform and app. The RydCare driver service is operated by Nine Star Call Drivers ("Nine Star," "we," or "us").

Privacy questions and requests can be sent to ninestar@rydcare.in.

Information we handle and why

Depending on your driver account and assigned trips, the RydCare app and Nine Star Call Drivers' operations team may handle:

• Phone number and OTP: to verify your number, sign you in, protect access to your account, and contact you about driver operations.
• Profile and driver details: such as your name, registered contact details, driver identifier, and information provided by you or an account administrator, to maintain your driver profile, confirm eligibility, assign trips, and provide support.
• Aadhaar and driving licence details or images: to verify identity and driving eligibility and maintain driver onboarding records.
• Bank details and payout records: to set up and reconcile driver earnings and make or document payouts.
• Check-in location: a one-time foreground location when you initiate check-in, to record your presence for assigned work. The app does not use location for background tracking, sign-in, availability changes, or check-out.
• Trip photos and selfies: to document trip or check-in completion, support identity or service verification, and investigate operational issues or disputes.
• Notification and device identifiers: such as a push notification token and app/device identifiers, to deliver trip, account, safety, and service notifications and help secure the app.

We receive information directly from you, from administrators who manage driver accounts, and from your use of the app and assigned services.

Location and permission

Location should be requested only after you choose the check-in action, with an in-app explanation before the Android permission prompt. If you deny location access, the app may be unable to attach a location to that check-in; contact driver support if you need help completing it.

Location is used only for the check-in you initiate and is not used for continuous driver tracking.

Providers and sharing

We share only the information needed with authorised Nine Star Call Drivers operations and support staff and service providers that help us operate RydCare. The providers and services currently used are:

• Driver lookup and registration: the RydCare API processes lookup and registration information.
• Website OTP delivery: MSG91 delivers OTPs for the public driver lookup on the RydCare website.
• Driver account, document, and trip records: Nine Star Call Drivers and the RydCare backend service providers used to operate the app.
• Device and notification services: Android/Google services may process device identifiers and push notification tokens when enabled on your device.
• Payments: banks and payment providers process driver payout information when a payout is made.

The mobile app may use additional services built into Android or the app to deliver notifications or secure account access. Provider participation depends on the feature being used. Contact us for information about a specific processing service.

We may also disclose information when required by law or when reasonably necessary to protect safety, prevent fraud, secure the service, or handle legal claims. We do not sell driver personal information.

How we protect information

Nine Star Call Drivers limits access to authorised staff who need the information to operate driver services. We use secure connections for data transfers, account access controls, and service-provider safeguards designed to protect stored information. We review access when roles change and do not ask drivers to send OTPs or passwords to support. No online service can guarantee absolute security.

How long we keep information

We keep information only for as long as needed for the purposes below, then delete or de-identify it unless a legal, accounting, safety, or dispute matter requires longer retention:

• OTP and sign-in/security logs: up to 90 days.
• Profile, Aadhaar, and driving licence records: while your account is active and up to 90 days after closure.
• Bank and payout/accounting records: up to 8 years, or longer if required by law or an active claim.
• Check-in locations, trip photos, and selfies: up to 180 days after the trip, or until an associated dispute or claim is resolved.
• Notification/device identifiers: while your account is active and up to 30 days after closure. Deleted data may remain in rolling backups for up to 90 days.

If an investigation, legal hold, safety incident, or dispute is ongoing, we keep only the records relevant to that matter until it is resolved, then delete them when no longer required. Backups are overwritten through the normal backup cycle.

Your choices and deletion requests

To request access, correction, or deletion of your driver account and personal information, email ninestar@rydcare.in. Deleting the app from your phone does not itself delete information held in your driver account.

We verify account ownership and respond to deletion requests within 30 days. Information that must be retained for legal, accounting, safety, or dispute-resolution purposes will be restricted and kept only for the required period.

Children

The driver app is intended for adults who meet the driver eligibility requirements set by Nine Star Call Drivers and is not designed for children.

Changes to this policy

We may update this policy when the RydCare app, our data practices, or legal requirements change. We will publish the latest version here and update the date above. Where required, we will provide additional notice.