RydCare

RydCare Chauffeur App

Terms of Service

Effective: October 21, 2026

1. About these terms

RydCare is the platform and app. These terms apply when you use the RydCare Chauffeur app or accept work arranged by Nine Star Call Drivers, which operates the driver service. By signing in or using the app, you agree to these terms and the Privacy Policy.

Driver accounts are created or authorised by Nine Star Call Drivers administrators. Your account is for your use only. Keep your sign-in details and OTPs private, and tell support promptly if you believe someone else has accessed your account.

2. Your driving responsibilities

Drivers are assigned to perform the pickup and drop-off and to drive the customer's vehicle as instructed for the assigned trip. You must:

  • hold and maintain a valid driving licence and any other required qualifications;
  • follow applicable traffic, safety, and vehicle-handling requirements;
  • treat customers, their vehicles, and their property respectfully;
  • use the app to accept, check in for, and complete assigned work accurately; and
  • promptly contact driver support about trip changes, safety issues, incidents, or customer concerns.

Do not falsify trip information, share your account, or use another person to perform a trip assigned to you. Follow reasonable trip instructions and report safety issues or service problems promptly.

3. Customer money and payment issues

Your assigned service is driving only. Cash collection, UPI collection, and handling customer money are not part of the agreed driver service. You are not responsible for collecting or settling a customer's pending or unpaid payment.

If a customer asks you to collect, transfer, or handle money, or raises a payment dispute, do not process the payment on behalf of Nine Star Call Drivers. Contact support so the issue can be handled directly with the customer.

4. Trip records and app permissions

Nine Star Call Drivers may use trip status, check-in information, and photos or selfies submitted through the RydCare app to manage assigned work, confirm completion, support safety, and investigate service issues. Submit accurate records and do not upload misleading, unlawful, or unrelated material.

The app requests foreground location only when you initiate check-in. It does not track your location in the background, at sign-in, when you change availability, or at check-out. Read the Privacy Policy for details.

5. Earnings and payouts

Your earnings are calculated from completed, verified driver work and the rates or payout terms communicated to you by Nine Star Call Drivers. Trip records may be corrected to resolve duplicates, errors, cancellations, or disputed trip information. Contact support if a trip or payout appears incorrect.

Rates, payout timing, statements, and any applicable deductions will be communicated by Nine Star Call Drivers through the app or directly to you. Contact support if a payout does not match the trip records or terms you were given.

Driver earnings are separate from customer fares or amounts the customer may owe. Drivers are not required under these terms to collect customer payments.

6. Account suspension or closure

Nine Star Call Drivers may temporarily restrict or suspend app access while investigating a safety concern, suspected fraud, account compromise, inaccurate records, or a breach of these terms. An account may be closed where there is a serious or repeated breach, a legal requirement, or another documented operational reason. Where appropriate, we will explain the reason and provide a way to contact support or request a review.

You may contact support to ask questions or request a review of an account restriction. Where an immediate restriction is needed for safety, suspected fraud, or account security, we will provide an explanation and review route as soon as reasonably possible.

7. App availability and updates

We may update, maintain, or change RydCare app features. The app may occasionally be unavailable or require an update. These terms do not guarantee a minimum number of trips, hours, or earnings.

8. Changes and contact

We may update these terms and will publish the current version on this page with a revised effective date. For questions, account reviews, or trip issues, email ninestar@rydcare.in.

Operator: Nine Star Call Drivers. RydCare is the platform and app.